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Tobi app - Help Center
FAQ
General
SMS
FB Messenger
What’s happened to the pre-check option in the Messenger checkbox?
Why can’t I see the opt-in box on my store?
I’ve made changes but nothing’s happened on my store?
When are Abandoned Cart messages sent?
Why aren’t I getting any subscribers when I use the opt-in check-box growth tools?
Can I import past abandoned carts into Tobi?
How do I use Tobi with Funnel Buildr?
GDPR compliance
TCPA Verification guide
TCPA compliance
How TCPA affects your business
STEP 1. Get consent to send marketing messages
STEP 2. Explain how the customer will receive messages
STEP 3. Obtain the customer’s phone number
STEP 4. Explain how the customer will receive messages
STEP 5. Legal documentation
Checkout page example
GUIDES
Best timings for sending abandoned carts SMS messages
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What’s happened to the pre-check option in the Messenger checkbox?
Up until recently, some businesses have been able to pre-check the Messenger checkbox which appears under the add-to-cart button on product pages. Facebook previously allowed this box to be checked by default, but as of 9th April 2019, this feature has been removed. Note that the checkbox feature is still there, it’s just the pre-check by default option that’s gone.
Everything else to do with the Messenger checkbox remains the same. You can still get opt-ins using the discount opt-in checkbox or the opt-in model popup. (These can be set up in the “Growth Tools” section in Messenger.)
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Why can’t I see the opt-in box on my store?
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