# Why can’t I see the opt-in box on my store?

![](https://1707759074-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQYnH3DzaAfZKlwlKeo%2F-MSAPqF8uZolZ0hkMh60%2F-MSAQ4GiPiSCuivS7s3m%2Fcant_see.jpg?alt=media\&token=db77c9fd-b513-449c-a440-3680d04d0769)

A shop can only have one Messenger app enabled, otherwise they interfere with each other. 

If you can’t see the opt-in box, you might have more than one Messenger app installed, or the Shopify Messenger channel is enabled.

1\. Check for apps and delete any unused ones.

![](https://1707759074-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQYnH3DzaAfZKlwlKeo%2F-MSAPqF8uZolZ0hkMh60%2F-MSAQAd_pa4vySkZoG9y%2Funinstall_2.gif?alt=media\&token=3a0a7f01-8305-4893-877e-cab9a076d800)

2\. Check if the Shopify channel is enabled. If it is, turn it off.

![](https://1707759074-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQYnH3DzaAfZKlwlKeo%2F-MSAPqF8uZolZ0hkMh60%2F-MSAQGeDUHk78NFLoauh%2Fdisconect2.gif?alt=media\&token=b2746ce2-bc99-4cf8-a00e-fc63122f70c8)