Tobi
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Tobi app - Help Center
FAQ
General
SMS
FB Messenger
What’s happened to the pre-check option in the Messenger checkbox?
Why can’t I see the opt-in box on my store?
I’ve made changes but nothing’s happened on my store?
When are Abandoned Cart messages sent?
Why aren’t I getting any subscribers when I use the opt-in check-box growth tools?
Can I import past abandoned carts into Tobi?
How do I use Tobi with Funnel Buildr?
GDPR compliance
TCPA Verification guide
TCPA compliance
How TCPA affects your business
STEP 1. Get consent to send marketing messages
STEP 2. Explain how the customer will receive messages
STEP 3. Obtain the customer’s phone number
STEP 4. Explain how the customer will receive messages
STEP 5. Legal documentation
Checkout page example
GUIDES
Best timings for sending abandoned carts SMS messages
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Why can’t I see the opt-in box on my store?
A shop can only have one Messenger app enabled, otherwise they interfere with each other.
If you can’t see the opt-in box, you might have more than one Messenger app installed, or the Shopify Messenger channel is enabled.
1. Check for apps and delete any unused ones.
2. Check if the Shopify channel is enabled. If it is, turn it off.
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What’s happened to the pre-check option in the Messenger checkbox?
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Last modified 10mo ago
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