# Why can’t I see the opt-in box on my store?

![](/files/-MSAQ4GiPiSCuivS7s3m)

A shop can only have one Messenger app enabled, otherwise they interfere with each other. 

If you can’t see the opt-in box, you might have more than one Messenger app installed, or the Shopify Messenger channel is enabled.

1\. Check for apps and delete any unused ones.

![](/files/-MSAQAd_pa4vySkZoG9y)

2\. Check if the Shopify channel is enabled. If it is, turn it off.

![](/files/-MSAQGeDUHk78NFLoauh)


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