> For the complete documentation index, see [llms.txt](https://help.tobi.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tobi.ai/faq.md).

# FAQ

- [General](https://help.tobi.ai/faq/general.md)
- [Does Tobi support mobile browsers?](https://help.tobi.ai/faq/general/does-tobi-support-mobile-browsers.md)
- [How do I get a refund?](https://help.tobi.ai/faq/general/how-do-i-get-a-refund.md)
- [What languages does Tobi support?](https://help.tobi.ai/faq/general/what-languages-does-tobi-support.md)
- [Will Tobi slow down my website?](https://help.tobi.ai/faq/general/will-tobi-slow-down-my-website.md)
- [SMS](https://help.tobi.ai/faq/sms.md)
- [Restricted content: marijuana, vape, alcohol](https://help.tobi.ai/faq/sms/restricted-content-marijuana-vape-alcohol.md)
- [Why are your SMS messages not being delivered?](https://help.tobi.ai/faq/sms/why-are-your-sms-messages-not-being-delivered.md)
- [Can I import my SMS subscribers from file?](https://help.tobi.ai/faq/sms/can-i-import-my-sms-subscribers-from-file.md): Yes, you can, with a few conditions.
- [SMS subscribers segments](https://help.tobi.ai/faq/sms/segments.md): Segments allow you to segment your SMS subscribers into different groups, for example, according to how much money they’ve spent, how many orders they’ve placed, subscriber location and more.
- [FB Messenger](https://help.tobi.ai/faq/fb-messenger.md)
- [What’s happened to the pre-check option in the Messenger checkbox?](https://help.tobi.ai/faq/fb-messenger/whats-happened-to-the-pre-check-option-in-the-messenger-checkbox.md)
- [Why can’t I see the opt-in box on my store?](https://help.tobi.ai/faq/fb-messenger/why-cant-i-see-the-opt-in-box-on-my-store.md)
- [I’ve made changes but nothing’s happened on my store?](https://help.tobi.ai/faq/fb-messenger/ive-made-changes-but-nothings-happened-on-my-store.md)
- [When are Abandoned Cart messages sent?](https://help.tobi.ai/faq/fb-messenger/when-are-abandoned-cart-messages-sent.md)
- [Why aren’t I getting any subscribers when I use the opt-in check-box growth tools?](https://help.tobi.ai/faq/fb-messenger/why-arent-i-getting-any-subscribers-when-i-use-the-opt-in-check-box-growth-tools.md): Facebook rules stipulate that a user becomes a subscriber as soon as he replies to your message, or sends a message himself.
- [Can I import past abandoned carts into Tobi?](https://help.tobi.ai/faq/fb-messenger/can-i-import-past-abandoned-carts-into-tobi.md)
- [How do I use Tobi with Funnel Buildr?](https://help.tobi.ai/faq/fb-messenger/how-do-i-use-tobi-with-funnel-buildr.md)