# FAQ - [General](https://help.tobi.ai/faq/general.md) - [Does Tobi support mobile browsers?](https://help.tobi.ai/faq/general/does-tobi-support-mobile-browsers.md) - [How do I get a refund?](https://help.tobi.ai/faq/general/how-do-i-get-a-refund.md) - [What languages does Tobi support?](https://help.tobi.ai/faq/general/what-languages-does-tobi-support.md) - [Will Tobi slow down my website?](https://help.tobi.ai/faq/general/will-tobi-slow-down-my-website.md) - [SMS](https://help.tobi.ai/faq/sms.md) - [Restricted content: marijuana, vape, alcohol](https://help.tobi.ai/faq/sms/restricted-content-marijuana-vape-alcohol.md) - [Why are your SMS messages not being delivered?](https://help.tobi.ai/faq/sms/why-are-your-sms-messages-not-being-delivered.md) - [Can I import my SMS subscribers from file?](https://help.tobi.ai/faq/sms/can-i-import-my-sms-subscribers-from-file.md): Yes, you can, with a few conditions. - [SMS subscribers segments](https://help.tobi.ai/faq/sms/segments.md): Segments allow you to segment your SMS subscribers into different groups, for example, according to how much money they’ve spent, how many orders they’ve placed, subscriber location and more. - [FB Messenger](https://help.tobi.ai/faq/fb-messenger.md) - [What’s happened to the pre-check option in the Messenger checkbox?](https://help.tobi.ai/faq/fb-messenger/whats-happened-to-the-pre-check-option-in-the-messenger-checkbox.md) - [Why can’t I see the opt-in box on my store?](https://help.tobi.ai/faq/fb-messenger/why-cant-i-see-the-opt-in-box-on-my-store.md) - [I’ve made changes but nothing’s happened on my store?](https://help.tobi.ai/faq/fb-messenger/ive-made-changes-but-nothings-happened-on-my-store.md) - [When are Abandoned Cart messages sent?](https://help.tobi.ai/faq/fb-messenger/when-are-abandoned-cart-messages-sent.md) - [Why aren’t I getting any subscribers when I use the opt-in check-box growth tools?](https://help.tobi.ai/faq/fb-messenger/why-arent-i-getting-any-subscribers-when-i-use-the-opt-in-check-box-growth-tools.md): Facebook rules stipulate that a user becomes a subscriber as soon as he replies to your message, or sends a message himself. - [Can I import past abandoned carts into Tobi?](https://help.tobi.ai/faq/fb-messenger/can-i-import-past-abandoned-carts-into-tobi.md) - [How do I use Tobi with Funnel Buildr?](https://help.tobi.ai/faq/fb-messenger/how-do-i-use-tobi-with-funnel-buildr.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.tobi.ai/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.