# Tobi app - Help Center

### FAQ

#### [General](https://help.tobi.ai/faq/general)

* [Does Tobi support mobile browsers?](https://help.tobi.ai/faq/general/does-tobi-support-mobile-browsers)
* [How do I get a refund?](https://help.tobi.ai/faq/general/how-do-i-get-a-refund)
* [What languages does Tobi support?](https://help.tobi.ai/faq/general/what-languages-does-tobi-support)
* [Will Tobi slow down my website?](https://help.tobi.ai/faq/general/will-tobi-slow-down-my-website)

#### [SMS](https://help.tobi.ai/faq/sms)

* [Restricted content: marijuana, vape, alcohol](https://help.tobi.ai/faq/sms/restricted-content-marijuana-vape-alcohol)
* [Why are your SMS messages not being delivered?](https://help.tobi.ai/faq/sms/why-are-your-sms-messages-not-being-delivered)
* [Can I import my SMS subscribers from file?](https://help.tobi.ai/faq/sms/can-i-import-my-sms-subscribers-from-file)
* [SMS subscribers segments](https://help.tobi.ai/faq/sms/segments)

#### [FB Messenger](https://help.tobi.ai/faq/fb-messenger)

* [What’s happened to the pre-check option in the Messenger checkbox?](https://help.tobi.ai/faq/fb-messenger/whats-happened-to-the-pre-check-option-in-the-messenger-checkbox)
* [Why can’t I see the opt-in box on my store?](https://help.tobi.ai/faq/fb-messenger/why-cant-i-see-the-opt-in-box-on-my-store)
* [I’ve made changes but nothing’s happened on my store?](https://help.tobi.ai/faq/fb-messenger/ive-made-changes-but-nothings-happened-on-my-store)
* [When are Abandoned Cart messages sent?](https://help.tobi.ai/faq/fb-messenger/when-are-abandoned-cart-messages-sent)
* [Why aren’t I getting any subscribers when I use the opt-in check-box growth tools?](https://help.tobi.ai/faq/fb-messenger/why-arent-i-getting-any-subscribers-when-i-use-the-opt-in-check-box-growth-tools)
* [Can I import past abandoned carts into Tobi?](https://help.tobi.ai/faq/fb-messenger/can-i-import-past-abandoned-carts-into-tobi)
* [How do I use Tobi with Funnel Buildr?](https://help.tobi.ai/faq/fb-messenger/how-do-i-use-tobi-with-funnel-buildr)

#### [GDPR Compliance](https://help.tobi.ai/gdpr-compliance)

### TCPA verification guide

* [How TCPA affects your business](https://help.tobi.ai/tcpa-compliance/how-tcpa-affects-your-business)
* [TCPA compliance](https://help.tobi.ai/tcpa-compliance/tcpa-compliance)
* [STEP 1. Get consent to send marketing messages](https://help.tobi.ai/tcpa-compliance/step-1.-get-consent-to-send-marketing-messages)
* [STEP 2. Explain how the customer will receive messages](https://help.tobi.ai/tcpa-compliance/step-2.-explain-how-the-customer-will-receive-messages)
* [STEP 3. Obtain the customer’s phone number](https://help.tobi.ai/tcpa-compliance/step-3.-obtain-the-customers-phone-number)
* [STEP 4. Explain how the customer will receive messages](https://help.tobi.ai/tcpa-compliance/step-4.-explain-how-the-customer-will-receive-messages)
* [STEP 5. Legal documentation](https://help.tobi.ai/tcpa-compliance/step-5.-legal-documentation)
* [Checkout page example](https://help.tobi.ai/tcpa-compliance/checkout-page-example)

### Guides

* [Best timings for sending abandoned carts SMS messages](https://help.tobi.ai/guides/best-timings-for-sending-abandoned-carts-sms-messages)