Tobi app - Help Center

FAQ

​General​

• ​Does Tobi support mobile browsers?​

• ​How do I get a refund?​

• ​What languages does Tobi support?​

• ​Will Tobi slow down my website?​

​SMS​

• ​Why are your SMS messages not being delivered?​

• ​Can I import my SMS subscribers from file?​

• ​SMS subscribers segments​

​FB Messenger​

• ​What’s happened to the pre-check option in the Messenger checkbox?​

• ​Why can’t I see the opt-in box on my store?​

• ​I’ve made changes but nothing’s happened on my store?​

• ​When are Abandoned Cart messages sent?​

• ​Why aren’t I getting any subscribers when I use the opt-in check-box growth tools?​

• ​Can I import past abandoned carts into Tobi?​

• ​How do I use Tobi with Funnel Buildr?​

​GDPR Compliance​

​SMS regulations compliance​

• ​TCPA regulations​

• ​Receiving consent to send SMS at checkout​

• ​Model agreements to help you update your Terms of Service​

TCPA verification guide

• ​How TCPA affects your business​

• ​TCPA compliance​

• ​STEP 1. Get consent to send marketing messages​

• ​STEP 2. Explain how the customer will receive messages​

• ​STEP 3. Obtain the customer’s phone number​

• ​STEP 4. Explain how the customer will receive messages​

• ​STEP 5. Legal documentation​

• ​Checkout page example​

Guides

• ​Best timings for sending abandoned carts SMS messages​