> For the complete documentation index, see [llms.txt](https://help.tobi.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tobi.ai/faq/fb-messenger/when-are-abandoned-cart-messages-sent.md).

# When are Abandoned Cart messages sent?

Tobi sends Abandoned Cart messages when users opt-in via one of the growth tools:

1. Opt-in check-box 
2. pop-up
3. Facebook customer chat

![](/files/-MSARMd67dm50eWHGTKW)

Once users opt-in, if they abandon a cart they will receive a message after a time specified by you (you can set this on the Tobi dashboard).

![](/files/-MSARRgzaF44CkOnPgBp)

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