> For the complete documentation index, see [llms.txt](https://help.tobi.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tobi.ai/faq/fb-messenger/when-are-abandoned-cart-messages-sent.md).

# When are Abandoned Cart messages sent?

Tobi sends Abandoned Cart messages when users opt-in via one of the growth tools:

1. Opt-in check-box 
2. pop-up
3. Facebook customer chat

![](https://1707759074-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQYnH3DzaAfZKlwlKeo%2F-MSAQzKrEH0DUGUfatyT%2F-MSARMd67dm50eWHGTKW%2FOptin-options.jpg?alt=media\&token=57222589-f08f-4100-9a21-ae16dedc648f)

Once users opt-in, if they abandon a cart they will receive a message after a time specified by you (you can set this on the Tobi dashboard).

![](https://1707759074-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQYnH3DzaAfZKlwlKeo%2F-MSAQzKrEH0DUGUfatyT%2F-MSARRgzaF44CkOnPgBp%2Fabandoned_delay.jpg?alt=media\&token=2d280490-7e6d-44fa-8cf5-b9835cef6559)

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