Tobi
  • Tobi app - Help Center
  • FAQ
    • General
      • Does Tobi support mobile browsers?
      • How do I get a refund?
      • What languages does Tobi support?
      • Will Tobi slow down my website?
    • SMS
      • Restricted content: marijuana, vape, alcohol
      • Why are your SMS messages not being delivered?
      • Can I import my SMS subscribers from file?
      • SMS subscribers segments
    • FB Messenger
      • What’s happened to the pre-check option in the Messenger checkbox?
      • Why can’t I see the opt-in box on my store?
      • I’ve made changes but nothing’s happened on my store?
      • When are Abandoned Cart messages sent?
      • Why aren’t I getting any subscribers when I use the opt-in check-box growth tools?
      • Can I import past abandoned carts into Tobi?
      • How do I use Tobi with Funnel Buildr?
  • GDPR compliance
  • TCPA Verification guide
    • TCPA compliance
    • How TCPA affects your business
    • STEP 1. Get consent to send marketing messages
    • STEP 2. Explain how the customer will receive messages
    • STEP 3. Obtain the customer’s phone number
    • STEP 4. Explain how the customer will receive messages
    • STEP 5. Legal documentation
      • Terms of Service template
    • Checkout page example
  • GUIDES
    • Best timings for sending abandoned carts SMS messages
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  1. GUIDES

Best timings for sending abandoned carts SMS messages

Follow our guide here to get the best return on investment.

PreviousCheckout page example

Last updated 4 years ago

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The best time to send is shortly after someone abandons their cart

Our stats show that you will the most reactions 50 minutes after a person has abandoned their shopping cart - equating to a 42% ROI.

Follow up abandoned cart alert

Your next reminder should be sent out at around 8 hours after that person abandons their cart. You can expect an ROI of over 23%.

What to expect the following day

If you send a reminder out at 23 hours post the time when a person abandons their cart, you can expect a 15.8% ROI.

Based on these stats, we recommend sending out three abandoned cart alerts using 50 minute, 8 hour and 23 hour timings.