# Best timings for sending abandoned carts SMS messages

**The best time to send is shortly after someone abandons their cart**

Our stats show that you will the most reactions 50 minutes after a person has abandoned their shopping cart - equating to a 42% ROI.

![](/files/-MS4s2BNVInO6juyXWt_)

**Follow up abandoned cart alert**

Your next reminder should be sent out at around 8 hours after that person abandons their cart. You can expect an ROI of over 23%.

![](/files/-MS4s77H_VlZb2M3omMr)

&#x20;**What to expect the following day**

If you send a reminder out at 23 hours post the time when a person abandons their cart, you can expect a 15.8% ROI.

![](/files/-MS4sAqvc7jwqUMUEjuT)

Based on these stats, we recommend sending out three abandoned cart alerts using 50 minute, 8 hour and 23 hour timings.


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