Tobi app - Help Center

FAQ

General

• Does Tobi support mobile browsers?

• How do I get a refund?

• What languages does Tobi support?

• Will Tobi slow down my website?

SMS

• Restricted content: marijuana, vape, alcohol

• Why are your SMS messages not being delivered?

• Can I import my SMS subscribers from file?

• SMS subscribers segments

FB Messenger

• What’s happened to the pre-check option in the Messenger checkbox?

• Why can’t I see the opt-in box on my store?

• I’ve made changes but nothing’s happened on my store?

• When are Abandoned Cart messages sent?

• Why aren’t I getting any subscribers when I use the opt-in check-box growth tools?

• Can I import past abandoned carts into Tobi?

• How do I use Tobi with Funnel Buildr?

GDPR Compliance

TCPA verification guide

• How TCPA affects your business
• TCPA compliance
• STEP 1. Get consent to send marketing messages
• STEP 2. Explain how the customer will receive messages
• STEP 3. Obtain the customer’s phone number
• STEP 4. Explain how the customer will receive messages
• STEP 5. Legal documentation
• Checkout page example

Guides

• Best timings for sending abandoned carts SMS messages